Help and FAQ
Quick answers for residents getting started with the community portal.
Who is NXT HOA for?
Homeowners associations, subdivisions, villages, residential estates, and gated communities that need one platform for residents and operations staff.
What can residents do in NXT HOA Connect?
Submit and track requests, receive announcements, book facilities, manage gate passes, view payment records, access HOA documents, participate in e-voting, browse the vendor marketplace, and use the AI Copilot — 16 features total.
What does NXT HOA Admin include?
Resident and property management, request desks, announcements, facility booking, payment monitoring, security operations, document vault, operational dashboards, AI Copilot, digital twin, ERP, SLA management, emergency response, and collections risk — 15 modules total.
Who else uses the platform besides residents and admins?
Guards get visitor management, gate verification, and attendance tracking. Staff get request triage, complaint handling, and work orders. Board members get oversight dashboards, e-voting, and compliance review. Platform admins manage tenants, users, and feature flags across all communities.
Does NXT HOA include AI features?
Yes. AI Copilot is built into every role portal — residents get instant guidance, admins get triage assistance and draft responses, guards get policy lookup, and board members get compliance summaries.
How do we get started?
Request a demo to see multi-tenant onboarding, resident verification, and admin workflows configured for your community.
Still need assistance? Visit the Contact page for village office details.